Privacy policy

Living Passage LLC, a Texas limited liability company (“Living Passage,” “we,” “us,” or “our”), operates livingpassage.com, the Living Passage apps, and their supporting services (together, the “Services”). This policy explains what information we handle, why we use it, who receives it, and the choices available to you. Contact owner@livingpassage.com with privacy questions or requests.

AI Questions is optional. Our updated mobile app asks permission before sending questions for AI processing. Reading Scripture does not require that permission. The Services are intended for teens and adults, not children under 13.

Information we collect

• Accounts and sign-in. Account identifiers, your email address if supplied, authentication-provider information, and sign-in records. Google Firebase processes authentication credentials, including a password if you choose to set one. Guest accounts also receive an identifier; “guest” does not mean that no data is collected.
• Reading and app activity. Reading position and history, chapter progress, bookmarks, likes, achievements, animation-view activity and access limits, selected content or translations, and app preferences. Some preferences and cached content remain on your device; account activity can be synchronized with our servers. Continue-reading information can also be displayed by the app’s widget.
• Questions and communications. AI questions, included conversation messages, generated answers, content reports and their notes, support correspondence, and account-deletion requests.
• Purchases. Product and transaction identifiers, subscription status and dates, account-association records, and purchase-verification or billing events. Payment providers process payment credentials; we do not receive your full payment-card number from App Store or Google Play purchases.
• Technical information. Our hosting and media providers receive information needed to serve requests, such as IP addresses, requested resources, timestamps, and browser or device information. Depending on the platform, build, and enabled Firebase services, diagnostics and analytics can include installation identifiers, app and operating-system versions, crashes, performance measurements, and app usage events. Analytics can derive approximate location, such as a city or country, from IP addresses; the app does not request precise device location.

Reading activity and questions may reveal religious interests or beliefs. What you type may also reveal health information or other sensitive personal information. You do not need to include personal details to ask about Scripture. Please avoid submitting confidential information or personal information about other people without their permission.

How we use information

We use information to authenticate users, deliver Scripture and media, synchronize reading activity, provide optional AI answers, verify paid access, process support and deletion requests, diagnose failures, understand usage, manage service costs, improve the Services, prevent abuse, and meet legal obligations. We do not sell personal information or use your questions to target advertising. Our use of AI to answer questions does not make decisions about eligibility for employment, credit, housing, or similar opportunities.

AI Questions and your permission

When you allow AI sharing and submit a question, your device sends the question, relevant Scripture text and reference, and included conversation history to our backend. Our backend sends the information needed to generate an answer to OpenAI. Some built-in chapter prompts use a previously generated answer instead of making a new OpenAI request. We do not add your account email, password, sign-in token, or payment details to the AI prompt; personal information you include in a question or conversation is still part of the submitted text.

We store full AI request and response records on Google Firebase/Google Cloud, including prompt text, answers, Scripture context, model details, usage and cost information, and timestamps. Authorized staff can review these records for troubleshooting, quality review, and service operations. The app’s built-in chapter prompts can use shared cached answers that are reused for other readers. AI Questions is not a confidential counseling service, and AI answers can be inaccurate.

In the updated mobile app, permission is recorded for your account on that device with the disclosure version and time of agreement. You can decline and keep reading, or withdraw permission under Settings → Privacy & AI Questions. Withdrawing stops future AI-question requests from that account on that device. It cannot recall requests already sent and does not delete previously stored information. Review the setting separately on each device. A material change to the provider, information shared, or purpose requires renewed permission in the app.

OpenAI’s handling of API data also depends on its service terms and the settings applicable to our API account. See OpenAI’s privacy information and its API data controls documentation. We do not promise that information is immediately erased by either provider when a conversation is closed or permission is withdrawn.

Providers and other disclosures

We disclose information as needed for these purposes:

• Google Firebase and Google Cloud: authentication, databases, hosting, backend processing, and enabled diagnostics or analytics. See Firebase’s privacy information.
• OpenAI: the AI processing described above.
• Apple and Google Play: app-store purchases and subscription management on their respective platforms. If you use web billing where offered, Stripe processes that payment and provides billing records to us. Their own privacy notices also govern the information they handle directly.
• Media and operational providers: Bunny and other services that deliver our images, audio, or video can receive network information when your device requests media. Providers supporting communications and technical operations receive information needed to perform those services.
• Legal and business purposes: where reasonably necessary to comply with law, respond to valid legal process, investigate abuse, protect rights or safety, or carry out a merger, acquisition, financing, or transfer of assets, subject to applicable privacy obligations.

Sharing a public scene link lets its recipients access that published scene. It does not, by itself, share your private account history. Links to other services lead to sites governed by their own practices.

Storage, retention, and security

Account and reading records are maintained to provide and synchronize the Services until they are removed through our deletion process or other account maintenance. Retention also depends on operational needs, disputes, security, and legal or financial recordkeeping obligations.

AI request logs and cached answers currently have no fixed automatic expiration. They can remain stored until manually removed. Closing a conversation, signing out, or uninstalling the app does not delete server records. If you want us to locate and remove information from an AI interaction, contact us with enough context to identify it, such as an approximate date and Scripture reference. Some AI records are not indexed by your account email, so we may need additional information. Please do not resend sensitive content unless needed to identify a record.

We may retain limited records needed for legal compliance, accounting, fraud prevention, or resolving disputes, and residual copies may remain in provider backups according to their retention processes. We restrict use of retained information to the purposes for which it is kept. We use technical and organizational measures to protect information, but no internet service or storage system is completely secure.

Account deletion and privacy choices

Email-account users can request deletion in the updated app’s Settings. You can also use our account-deletion form or email owner@livingpassage.com. Requests enter a queue for manual processing; submitting one does not instantly delete the account. We may verify ownership and clarify the request before processing it. We will communicate any verification steps and the expected completion timing, respond within applicable legal deadlines, and confirm completion. No single fixed turnaround applies to every request.

Deletion covers your account and associated personal app records such as reading progress and bookmarks, subject to the limited retention described above. Contact us for help identifying guest-account data; if available, include the User ID shown in Settings. We do not require you to create a new account to make a privacy request. Information already stored by a payment provider is also subject to that provider’s duties and retention practices.

Deleting the app or requesting account deletion does not cancel an App Store or Google Play subscription. Manage it in Apple’s subscription settings or Google Play’s subscription settings, depending on where you subscribed. For a web subscription, use the applicable billing controls or contact us. Cancellation is not a condition of submitting a deletion request.

Depending on your location and applicable law, you may have rights to access, correct, delete, or receive a copy of personal information, restrict or object to processing, withdraw consent, or appeal a decision on a privacy request. Email us to exercise these rights or appeal; we may need to verify your identity or an authorized representative’s authority. We will explain any refusal and available review options. You may also complain to the relevant privacy regulator. We do not retaliate for exercising legally protected rights.

Device storage and website technologies

The apps use local storage for sign-in state, settings, consent choices, reading activity, and caches. Hosting services may use necessary cookies or similar technologies for operation and security. Browser controls can restrict cookies; device and operating-system settings can affect local storage and app access. These controls do not by themselves delete server data. We do not operate an advertising network in the Services.

Quiz sessions and answers

Unless you opt out of measurement, we store quiz landings, progress, selected answers, numeric responses, and the resulting profile in our own database. These records help us understand the quiz experience and connect it to signups, trials, payments, and subsequent app use. A first-party session identifier links your quiz to your account when you sign in or continue to checkout. Quiz answers and profiles are not sent to Google Analytics or Meta. Your browser also stores progress so you can continue after refreshing the page.

We retain quiz records for reporting and personalization. Contact us to request deletion of records associated with your account.

Analytics and campaign measurement

Analytics and advertising measurement are enabled by default unless you have opted out or your browser sends a supported privacy signal. Turn either off in the app’s Settings under Privacy preferences, or through Privacy settings on the website and quiz. No opt-in checkbox is required to use the quiz or checkout.

Unless you opt out, the website and quiz use Google Analytics for visits, quiz-step progression, app actions, and sanitized technical error categories. Google receives browser and device metadata and uses analytics identifiers. Custom events exclude quiz answers, email addresses, reading content, AI conversations, sign-in tokens, and raw error messages or stack traces. Advertising personalization is disabled. The website and quiz use separate streams. You can withdraw permission in Settings under Privacy preferences or using “Privacy settings”.

Unless you opt out, our website stores numeric advertising campaign, ad set, and ad identifiers in a first-party cookie for up to 30 days. The choice is shared between livingpassage.com and its quiz subdomain. We associate those identifiers with checkout, subscription, and payment records to understand which campaigns bring paying customers. We do not include quiz answers, reading history, page URLs, or advertising click identifiers in these internal campaign records.

You can opt out or change your choice using “Privacy settings” on the website. We honor Global Privacy Control and Do Not Track by disabling this optional collection. Changing your choice stops future analytics collection and campaign capture in that browser and deletes its campaign cookie. Previously attributed subscriptions continue to record their billing outcomes; changing this choice does not erase those records. Contact us to request deletion of existing campaign associations. Necessary billing records remain subject to the retention requirements above. We remember your preference for up to 180 days.

Separately, unless you opt out of Meta advertising measurement, we may send trial starts and confirmed payments, including renewals, to Meta (Facebook and Instagram) to measure advertising and improve delivery. These events contain their time, a deduplication identifier, and payment amount and currency when applicable. Matching uses a SHA-256 hash of your checkout email, browser user-agent information and, when available, the advertising click identifier. Hashing does not make an email anonymous. Meta can match it to an account. We do not send quiz answers, reading activity, religious profiles, or sign-in and checkout links. We do not install Meta scripts in the reader. The initial integration is limited to checkouts with US billing addresses.

Your advertising preference is remembered for up to 180 days. Opting out does not affect access or pricing. Turn it off in Settings or using “Privacy settings” in the browser used for checkout; an internet connection is needed to stop future server deliveries for that browser’s checkout records. GPC and Do Not Track also disable sharing when detected on a subsequent visit. Contact us to withdraw across browsers or accounts. Withdrawal cannot recall events already sent to Meta. Necessary internal billing records are retained independently of this choice.

International users

We are based in Texas, United States. Our providers may process information in the United States and other countries whose laws differ from those where you live. Where applicable law requires a basis for processing, we rely on providing the service you request, our legitimate interests in operating and protecting it, compliance with law, or consent for optional processing such as AI sharing. If you choose to include sensitive information in an AI question, the app asks you to consent to sending that information for the stated purpose. This permission does not authorize unrelated uses of sensitive information. Required safeguards for international transfers and mandatory local rights continue to apply; accepting this policy does not waive them. Contact us for information about the safeguards relevant to your request.

Children and teens

The Services are intended for users aged 13 and older, or a higher minimum age required where they live. We do not knowingly collect personal information from children under 13. Teens below the age of legal adulthood should use the Services with a parent or guardian’s permission. An App Store content rating is not parental consent. If you believe a child below the applicable minimum age has provided personal information, contact us so we can investigate and remove it as required.

Changes and contact

We will update this page and its date when our practices change. For material changes, we will provide additional notice as required and obtain new permission where needed before using information for a materially different consent-based purpose.

Living Passage LLC · Texas, United States
owner@livingpassage.com